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Frequently Asked Questions (FAQs)
Welcome to the Prontoprintshop FAQ page. We have compiled a list of the most common inquiries regarding our premium outerwear collections, including Fur & Fleece, Puffer, and Windbreaker Jackets. If you cannot find the answer to your specific question here, please contact our professional support team at support@prontoprintshop.com.
- Shipping & Delivery
How much does shipping cost?
We offer a simple, transparent flat-rate shipping fee of $6.99 for all domestic orders within the United States.
How long will it take to receive my order?
Our delivery timeline consists of two phases:
- Handling Time: 1 business day (Orders placed before 5:00 PM EST, Monday–Friday).
- Transit Time: 2 – 6 business days.
- Total Estimated Delivery: 3 – 7 business days.
Which carriers do you use?
To ensure reliable and professional delivery, we partner with industry-leading carriers: USPS, UPS, and FedEx.
Do you provide tracking information?
Yes. Once your jacket has been dispatched from our facility, you will receive an automated email containing your unique tracking number and a link to the carrier’s website.
- Orders & Cancellations
Can I change or cancel my order?
Because we aim for a fast 1-day handling time, the window for changes is very narrow. Please email support@prontoprintshop.com within 2 hours of placing your order. Once an order is processed or shipped, it cannot be canceled and must be treated as a return.
What is the daily order cut-off time?
Our daily cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time or during the weekend will begin processing on the following business day.
- Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached and in the original packaging.
How do I start a return?
Please contact our support team at support@prontoprintshop.com with your order number. Once approved, we will provide you with the return instructions.
Are there any restocking fees?
No. Prontoprintshop does not charge restocking fees. For standard returns (change of mind or sizing), the customer is responsible for the return shipping cost. If the item is defective, we cover all costs.
- Products & Sizing
What types of jackets do you sell?
We specialize in high-quality outerwear, specifically:
- Fur & Fleece Jackets: Designed for maximum softness and warmth.
- Puffer Jackets: Insulated for extreme cold and comfort.
- Windbreaker Jackets: Lightweight and weather-resistant for active use.
How do I care for my jacket?
- Fleece: We recommend a cold wash and air drying to maintain softness.
- Puffer: Best cleaned according to the specific care label; usually a gentle cycle with low-heat tumble dry to maintain loft.
- Windbreakers: Wipe down with a damp cloth or machine wash cold.
- Payments & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal for secure digital payments.
Is my payment information secure?
Absolutely. Our website uses SSL encryption and is PCI compliant. We do not store your full credit card details on our servers; all transactions are handled by secure, third-party processors.
- Contact Information
How can I reach customer support?
Our dedicated team is available to assist you during the following hours:
- Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
- Email: support@prontoprintshop.com
- Store Name: Prontoprintshop
- Website: https://prontoprintshop.com/
When can I expect a response?
We strive to respond to all inquiries within 24 hours during our standard business days.