Refund Policy

Refunds are issued only to the original payment method.

Refund Timeline

Estimated total refund time: 3–6 business days.

Refund Includes

• Item price
• Applicable taxes

Non-Refundable

• Original shipping fees
• Customs / VAT / import taxes (for international orders)

If your return is rejected, we may ship the item back to you at your cost.

Exchanges

Exchanges are allowed for:

• Size
• Color
• Variant

If the requested item is out of stock, we will issue a refund instead.

All exchanges include:

• Free return shipping
• Free reshipment

Non-Returnable Items

The following items cannot be returned unless defective:

• Personalized / custom items
• Final sale items
• Gift cards
• Digital / downloadable products
• Any item showing signs of use or odors

We reserve the right to decline returns that show misuse or violation of policy.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours with:

• Photos of the product
• Photos of the packaging
• A short description of the issue

We will provide one of the following remedies:

• Free replacement
• Or a full refund
• And a prepaid return label (if needed)

Claims submitted after 48 hours may not be eligible.

Lost Packages

If tracking does not update for 10+ business days, we will:

• Investigate with the carrier
• Issue a free replacement or full refund if confirmed lost

Packages marked “Delivered” are not eligible for loss refunds unless supported by evidence.

Delivered but Not Received

If the carrier marks an order as delivered, please:

1. Check mailbox, porch, garage, side door
2. Ask neighbors or building staff
3. Wait 24–48 hours for a late scan
4. Contact your local post office

We are not responsible for stolen packages after delivery.

International Returns (Canada & UK)

Customers acknowledge:

• Customs / VAT fees are non-refundable
• Return shipping may apply unless defective
• Transit and customs delays may extend timelines

Return Address

Because we use multiple fulfillment partners, the return address is provided only after approval. Returns sent to an unapproved address cannot be processed.

Order Cancellations

Orders can be canceled only if they have not been processed yet.

• If the order is processed → cancellation not guaranteed
• If the order has shipped → you must follow the return process

Customer mistakes (incorrect address, wrong item ordered) may not be cancelable.

Refund & Return Abuse Prevention

We may refuse returns or refunds in cases involving:

• Excessive return patterns
• Wardrobing (wear-and-return)
• False claims
• Chargeback abuse
• Item swapping

Fraud screening tools may be used during review.

Contact Us

For returns, exchanges, or support, contact our team at:

Address: 71 Saint Lawrence Way, North Attleboro, MA 02760, United States​

Support Email: support@prontoprintshop.com

Support Hours: 8:00 AM – 6:00 PM (Mon–Sat)

Response Time: 24–48 business hours