Return & Refund Policy

Return and Refund Policy

At Prontoprintshop, we take immense pride in the quality of our outerwear, from our specialized Fur & Fleece Jackets to our durable Puffer and Windbreaker collections. We understand that a perfect fit and complete satisfaction are essential when investing in premium apparel.

If you are not entirely satisfied with your purchase, we are here to assist. This Return and Refund Policy outlines our professional procedures for returns, exchanges, and refunds to ensure a transparent and fair experience for all our customers.

1. Return Eligibility Window

We offer a 30-day return period. This means you have 30 days after receiving your item to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Conditions for Returns

To ensure a successful return process, items must meet the following professional standards:

• Original Condition: The item must be unworn, unwashed, and in the same condition that you received it.
• Tags & Packaging: All original tags must be attached, and the item must be in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

Note on specific items:

• Fur & Fleece Jackets: Must not show signs of lint, hair, or odors (such as perfume or smoke).
• Puffer & Windbreakers: Must not have any snags, tears, or stains on the outer shell.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email our dedicated team at support@prontoprintshop.com within 30 days of delivery. Please include your order number and the reason for the return.
2. Approval: Our team will review your request within 24 hours (during business hours). If your return is accepted, we will send you instructions on how and where to send your package.
3. Shipping the Item: Please pack the item securely to prevent damage during transit.

4. Return Shipping Costs

• Customer Responsibility: For standard returns (e.g., change of mind, incorrect size selection, or style preference), the customer is responsible for paying the shipping costs for returning the item.
• Defective or Incorrect Items: If the return is due to an error on our part (you received a defective item or the wrong product), Prontoprintshop will cover all return shipping costs.

5. Refund Timeline and Procedures

Once your return is received and inspected, we will follow the timeline below:

Important: Please remember it can take some time for your bank or credit card company to process and post the refund to your statement after we have issued it.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you require a direct exchange for a different size of the same jacket, please specify this in your initial email to support@prontoprintshop.com.

7. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We require photographic evidence of the defect or the incorrect item sent. Once verified, we will provide a prepaid return label and prioritize the shipment of a replacement or a full refund, including the original shipping cost.

8. Non-Returnable Items

Certain items cannot be returned:

• Items marked as “Final Sale.”
• Gift cards.
• Items that have been personalized or altered after delivery.

9. Restocking Fees

Prontoprintshop does not charge restocking fees. We believe in a straightforward return process where you are only responsible for the return shipping on standard returns.

10. Contact Information

Our support team is available to guide you through any part of the return or refund process.

• Store Name: Prontoprintshop
• Website: https://prontoprintshop.com/
• Support Email: support@prontoprintshop.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)