Cancel/ Change Order

Order Cancellation and Change Policy

At Prontoprintshop, we operate with a high-efficiency logistics model to ensure your outerwear—including our Fur & Fleece, Puffer, and Windbreaker Jackets—reaches you as quickly as possible. Because we maintain a strict 1-business-day handling time, the window for canceling or modifying an order is very limited.

Please review the following professional guidelines regarding changes to your purchase.

1. The Critical Window for Changes

To maintain our shipping commitments, orders begin the fulfillment process almost immediately after the 5:00 PM EST cut-off time each business day (Monday – Friday).

• Cancellation/Change Deadline: You must submit your request via email within 2 hours of placing your order to have the highest probability of a successful modification.
• Post-Processing: Once an order has been processed by our warehouse or a tracking number has been generated for USPS, UPS, or FedEx, we cannot cancel or change the order.

2. How to Request a Cancellation or Change

If you need to cancel your order or change details (such as size, color, or shipping address), please follow these steps:

1. Email immediately: Send an email to support@prontoprintshop.com.
2. Subject Line: Use the format: URGENT: Cancel Order #[Your Order Number] or URGENT: Change Order #[Your Order Number].
3. Details: Clearly state the specific change required (e.g., “Change size from Medium to Large” or “Correct shipping address”).

3. Types of Modifications Supported

While we will do our best to accommodate your request, please note the following:

4. Address Errors

Prontoprintshop is not responsible for packages that are undeliverable due to an incorrect address provided at checkout. If you realize your address is incorrect after the package has shipped:

• We recommend contacting the carrier (USPS, UPS, or FedEx) directly with your tracking number to request a package intercept (fees may apply via the carrier).
• If the package is returned to our facility, we will contact you to arrange re-shipment. Please note that the customer is responsible for the additional shipping costs associated with re-sending the order.

5. Refunds for Canceled Orders

If your cancellation request is successful and confirmed by our support team:

• A full refund, including the $6.99 flat-rate shipping fee, will be issued immediately.
• The funds typically appear back in your original payment method within 5 – 7 business days, depending on your financial institution.

6. If Your Order Has Already Shipped

If your request arrives after the package has entered the carrier’s network, we cannot stop the delivery. In this case, you must follow our Return & Refund Policy:

1. Accept the delivery.
2. Follow the return instructions to send the item back to our facility.
3. Upon receipt and inspection, a refund will be processed (minus the original shipping costs).

7. Professional Support Hours

Our team monitors cancellation requests during our standard operating hours:

• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Email: support@prontoprintshop.com
• Store: Prontoprintshop

We thank you for your understanding and for helping us maintain a fast, reliable delivery service for all our customers.